POLICIES / TERMS OF SERVICE CANCELLATION
In your busy life, we understand that things come up suddenly. So, if it is necessary to cancel or skip your scheduled service, Unique Sparkle Cleaning merely requires a two business day notice. If Unique Sparkle Cleaning receives less than one business days’ notice, or if we can not access your home, it will be necessary to charge you the full price of your cleaning. All future cleanings will remain unchanged.
Schedule or service changes may not be made through service providers. Please contact the office directly for schedule changes.
Termination of regularly scheduled cleanings must be in writing.
Recurring service is priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges will apply.
You have a couple of options for providing Unique Sparkle Cleaning access to your home:
The most preferred and convenient method: you may leave a key to your residence with Unique Sparkle Cleaning. Your key will be kept safe and secure in our key safe. All keys are coded for security and will never have your name or address attached to them. If you have an alarm system, please give access instructions to your Unique Sparkle Cleaning office.
For your safety, we do not return keys by mail. We ask that customers come to Unique Sparkle Cleaning office and present a picture ID before a key will be released.
If it is not possible to leave a key with Unique Sparkle Cleaning, you may meet the service provider at your residence. Please refer to the Cancellation Policy should Unique Sparkle Cleaning be unable to access your home during the preset arrival window.
If neither of the above is possible, please make alternate arrangements with your Unique Sparkle Cleaning office.
Unique Sparkle Cleaning gladly accepts MasterCard, Visa, cash or check.
Full payment is due the day of your cleaning.
A credit card number must be kept on file with your Unique Sparkle Cleaning office. Your account will be charged the balance due, plus any fees, on the day of your cleaning unless you have notified your Unique Sparkle Cleaning office in writing that an alternate form of payment will be provided at the time of service.
A $25 fee will be charged for each returned check.
Recurring cleanings are scheduled according to our 49-Point ChecklistTM and priorities discussed when defining your service. One-Time Cleanings are scheduled as standard blocks of time. Every effort will be made to complete your service within the time allocated. Please note that it will take a few cleanings to confirm your ongoing maintenance needs. We ask for your patience while we learn how to best clean your home and assure you that we will move from deep cleaning into maintenance cleaning as quickly as possible. We strive to have the same staff members clean your home or office on a regular basis, however, this is not guaranteed. Due to vacation, illness or departure from the company, Unique Sparkle Cleaning may occasionally provide a replacement cleaning PRO. If, due to the unique nature of your home, your service providers are unable to complete your cleaning within the amount of time requested, we may call you to ask for authorization to spend more time cleaning your home. We will inform you of additional costs accordingly before proceeding with the work.
To ensure quality service for all valued clients, Unique Sparkle Cleaning cannot specify exact arrival times. Arrival windows allow our cleaning PROs to handle all the variables of each day and each home without affecting the promises we make to you.
Service provider(s) will arrive within the following timeframes:
When we have a key to the home, our arrival window is between 8am and 7pm.
When we are meeting someone at the home, we will set a four-hour arrival window between the hours of 8am and 7pm.
IN-HOME TIME (LABOR HOURS)
Generally, our service providers work in teams of one or two. Please note that, when more than one person is assigned, the quoted time required to complete the job, which was given in labor hours, is reduced. For example, if you were scheduled for a five labor-hour service and two service providers are assigned, the total in-home cleaning time is two- three and one-half hours.
If your scheduled cleaning falls on a holiday that Unique Sparkle Cleaning observes, we will contact you to reschedule your cleaning.
Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but Unique Sparkle Cleaning will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right.
Unique Sparkle Cleaning never requires you to tip, but it is a powerful way to say thanks to your cleaning PRO. Even a personal note from you expressing your appreciation for their service can mean a great deal.
Unique Sparkle Cleaning is insured. Our liability limits are set at a maximum of 10 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a $100 per location liability limit for key replacement and/or locksmith services.
Unique Sparkle Cleaning uses high-quality, tested, and approved cleaning supplies, including a professional-strength vacuum cleaner with an extra-strong filter, to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we might provide instructions to your PRO.
Should you wish to hire a present or past Unique Sparkle Cleaning staff member for any home-related service outside of your agreement with Unique Sparkle Cleaning, our referral fee is $2,500. This fee is due within 30 days of notification from Unique Sparkle Cleaning. If the fee is not paid, Unique Sparkle Cleaning reserves the right to pursue other methods of collection.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Opt-In: Submitting an estimate request and/or calling Unique Sparkle Cleaning to request an estimate are treated as an opt-in to receive service related follow up and information from Unique Sparkle Cleaning. If you supply us with your email address you will only receive communications related to Unique Sparkle Cleaning related service and product offerings.
If you supply us with your postal address you will only receive periodic mailings from us with information on promotions, services or upcoming events. If you supply us with your telephone number you will only receive telephone contact from us with information regarding requested services.
If you supply us with your mobile telephone number you will only receive texts from us once you have become a unique sparkle cleaning customer Opt-Out: How do you opt-out of receiving future communications? If you do not want to receive e-mail from us in the future, please let us know by contacting the Unique Sparkle Cleaning office. You may also unsubscribe to future emails by clicking on the unsubscribe link contained within e-mails you receive. If you do not wish to receive postal mailings or phone calls, please let us know by contacting your Unique Sparkle Cleaning office. If you do not wish to receive texts from us you can simply reply to the text you received with the word Stop at any time. If you wish to resume receiving texts after opting out simply reply with the word Start to any text that you received from us.
HOW TO CONTACT US If you have any questions regarding our privacy pol icy, you can contact us at: Unique Sparkle Cleaning 4855 West Hillsboro (B-1) Blvd Coconut Creek, Fl, 33073